Welcome to the Hush Puppies Clothing Sale at Stylish Kid Clothes! We’re here to make shopping for your little adventurers as easy and enjoyable as possible. Below you’ll find answers to our most commonly asked questions about our products, delivery, payments and more.
Can’t find what you’re looking for? Our friendly customer service team (fellow parents who understand the excitement of kids’ fashion!) are always happy to help at [email protected].
About Our Products
What types of clothing do you offer?
We specialise in high-quality, stylish children’s clothing for all occasions. Our range includes:
- Everyday essentials (jeans, jumpers, cardigans, multipacks)
- Outerwear (coats, jackets, waterproof macs)
- Special occasion outfits and dresses
- Comfortable nightwear and pyjamas
- Practical footwear including boots and wellies
Do you offer clothing for both boys and girls?
Absolutely! We have dedicated Boys and Girls sections with age-appropriate styles for all children. Many of our items like coats, jeans and jumpers are also available in unisex styles.
What sizes are available?
Our clothing ranges from newborn up to older children’s sizes (typically up to age 12). Each product page includes detailed size guides to help you find the perfect fit for your growing adventurer.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account”. This lets you track orders, save your details for faster checkout, and receive updates about our latest collections.
I forgot my password – what should I do?
Click “Forgot Password” on the login page and we’ll email you a link to reset it. If you don’t see the email, please check your spam folder.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you as soon as possible, so please contact us immediately at [email protected] if you need to make changes. Once your order has been processed for dispatch, we may not be able to make changes.
Payment Options
What payment methods do you accept?
We accept all major credit/debit cards including Visa, MasterCard and JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
This is usually due to your bank’s security measures. Please check:
- Your billing address matches exactly what’s on file with your bank
- You’ve entered the correct CVV number
- Your card hasn’t expired
Delivery Information
What delivery options do you offer?
We offer two convenient shipping options:
- Standard Shipping (£12.95) – via DHL/FedEx (10-15 working days after dispatch)
- Free Shipping – for orders over £50 via EMS (15-25 working days after dispatch)
Do you ship internationally?
Yes! We ship worldwide (excluding some remote areas and parts of Asia). International orders may be subject to customs fees which are the customer’s responsibility.
How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email. You can use this to follow your package’s journey to your doorstep!
What if I’m not home when my delivery arrives?
Our carriers will leave your package in a safe place or with a neighbour. For DHL/FedEx deliveries, you’ll receive delivery attempt notifications with options to reschedule if needed.
Returns & Exchanges
What’s your returns policy?
We offer 15-day returns from the date of delivery. Items must be unworn, unwashed and in original packaging with tags attached. Please email us at [email protected] to initiate a return.
How do I exchange an item?
Please return the original item following our returns process, then place a new order for the desired item. This ensures you get your replacement as quickly as possible.
When will I receive my refund?
Once we receive and process your return, refunds are typically issued within 5-7 working days. The timing depends on your bank or card provider.
Contact & Customer Service
How can I contact customer service?
Our friendly team is available via email at [email protected]. We aim to respond to all enquiries within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm GMT. We’re closed on weekends and UK bank holidays.
Where are you located?
Our company address is:
Stylish Kid Clothes
51 Argyle St
Glasgow, GB G7R 1ZI
United Kingdom
Stylish Kid Clothes
51 Argyle St
Glasgow, GB G7R 1ZI
United Kingdom
Still have questions? We’re always happy to help! Email us at [email protected] and we’ll get back to you as soon as possible.
Happy shopping from all of us at Stylish Kid Clothes – where we deliver more than just clothes, we deliver childhood adventures in every package!